Refund Policy
Last updated: 19 September 2026
We want you to be happy with Accelerate Notebook Premium. The free edition lets you try the core app before you pay, and every first purchase is covered by a 14-day refund window.
1. Merchant of Record
Our orders are processed by our payment provider, the merchant of record for all our orders, which also handles refunds and returns. Refunds are paid back to the original payment method.
2. 14-day refund window
You can request a full refund within 14 days of your first purchase of any plan (Monthly, Yearly or Lifetime), for any reason.
- The 14 days start on the date of the original transaction shown on your receipt.
- The window applies to the first purchase of each plan type on your account.
- Subscription renewals (later monthly or yearly charges) are not normally refundable, but you can cancel at any time to prevent future charges. If a renewal happened by mistake, contact us within 7 days and we will review it in good faith.
- Where the law of your country gives you additional rights, those rights apply in addition to this policy.
3. How to request a refund
- Email support@acceleratesoftwares.com with the email address used at checkout and your order number (from your payment receipt), or
- Use the link in your payment receipt email to find your order and contact our payment provider directly.
Approved refunds are usually processed within 5 business days. Your bank may take additional time to show the credit.
4. What happens after a refund
When a refund is issued, the associated licence key is deactivated and Premium features stop working on all devices using it. Your notes remain on your devices: the app is read-only for 15 days, so you can open and export your data, and is locked after that. Nothing is deleted.
5. Problems with an order
Please contact us first and we will fix it quickly: a wrong plan, a licence that will not activate, a payment that went through twice. Most problems are sorted the same day, and a refund is always an option if we cannot put it right.
6. Cancelling a subscription
You can cancel a Monthly or Yearly subscription at any time through the cancellation link in your payment receipt email, or by contacting us. After cancelling, you keep Premium access until the end of the current billing period, and you will not be charged again.
7. Contact
Accelerate Softwares
Email: support@acceleratesoftwares.com