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Privacy Policy

Last updated: 30 October 2026

This policy explains what personal data Accelerate Softwares collects through this website and the Accelerate Notebook apps for Windows and Android, and why. You can reach us at support@acceleratesoftwares.com.

1. The website

  • No visitor analytics and no advertising trackers.
  • My Account is made when you buy from us: you choose a password and confirm your email before the checkout opens. Customers who bought earlier can set it up with the email they bought with. It keeps your email addresses (up to 3), your security questions, and your password and answers in a scrambled form that nobody can read, not even us. Signing in sets a cookie that keeps you signed in for up to 7 days; making an account sets one for up to 24 hours, so the confirming link knows the browser it was asked in. We do not record where or when you sign in. Support tickets you write there keep your messages and the pictures you add; what a camera writes into a picture besides the picture itself, such as where it was taken, is removed.
  • If you give us your email address in the sign-up pop-up, we use it only to send you news and offers about our software, and you can unsubscribe at any time. The pop-up remembers in your browser whether you have already seen it, and records when it is used (time, page, country and type of device). It appears only on our home and product pages and never to customers: once you buy, sign in to My Account or download one of our apps, your browser remembers that and the pop-up stays away.
  • The support chat keeps your messages so we can help you, and sends them to an AI service that writes the replies. Please do not share passwords or payment details in the chat.
  • Our hosting provider keeps standard server logs for security, for a limited time.
  • The checkout is run by our payment provider, which may use the cookies it needs for a secure payment.

2. Purchases

Payments are handled by our payment provider, the merchant of record for our orders, under its own privacy policy. We never see your card details. We receive only what we need to deliver your licence, such as your email address, plan and country.

3. Emails

We use your email address to send your licence key, receipts and important service messages. We never send marketing unless you ask for it.

4. The apps

Your notes, drawings, files and recordings stay on your devices. The apps contact our servers only to:

  • check your Premium licence and our service status;
  • run cloud sync, project sync and the Cloud API when you use them;
  • send a problem report, only when you choose to send one;
  • count how many free copies are in use, without any identifier.

AI chat and other online lookups send the text you submit to the service that answers it. Sync over your own network, by USB cable or with a transfer file never passes through our servers. If you switch on the Cloud API in Premium, calls from your own programs and your Notebook’s answers pass through our server on their way, over an encrypted connection; the Local API stays on your device.

5. Why we use it (EEA/UK)

To provide what you bought (licence, downloads, sync and support), to keep the service secure and prevent licence abuse, to meet legal obligations such as keeping purchase records, and with your consent for anything optional.

6. How long we keep it

Licence records: while your licence is active and up to 12 months after. Purchase records: 6 years, as tax law requires. Problem reports and support chats: as long as needed to help you, and deleted when you ask. Email sign-ups: until you unsubscribe. My Account and its support tickets: until you delete it, which happens 30 days after you ask; your purchase records stay. An account started but never confirmed: 24 hours. Cloud sync and Cloud API data is not stored, and project sync keeps only the latest copy for your other device. Technical logs: up to 90 days.

7. Sharing

We do not sell or rent personal data. We share it only with the service providers that help us run the service (our payment provider, web host, email provider and servers, the sign-up pop-up and support chat providers, and the AI service the chat uses), or when the law requires it. Where data is handled outside your country, appropriate safeguards apply.

8. Security

Only your password opens your notes, anything you sync is encrypted before it is sent, and connections to our servers are secure. We cannot recover your notes if you forget your password.

9. Your rights

Depending on where you live, you can ask us to access, correct, delete or export your data, object to its use, or withdraw consent. Email support@acceleratesoftwares.com. You can also complain to your local data protection authority.

10. Children

Purchases are meant for adults. We do not knowingly collect personal data from children under 16.

11. Changes

We may update this policy. The date at the top shows the current version.

12. Contact

Accelerate Softwares
Email: support@acceleratesoftwares.com